PACOM Key Leader Engagement Process

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John Burke
Travis Connell


The United States Indo-Pacific Command (USINDOPACOM) is one of six geographic combatant commands created to protect and defend the United States, its people, and its interests. This paper examines the key leader engagement (KLE) process and method of assessment for PACOM. PACOM has a pre-KLE process established to meet information requirements; however, the organization lacks a formal assessment method. KLEs are an instrumental tool to build relationships with partner nations and maintain command and control in PACOM’s area of responsibility. A structured and standardized KLE assessment system provides meaning to the data and is instrumental to evaluate each engagement and shape future KLEs. The KLE assessment – recording trip information, interpreting the data, and performing data visualization – was designed through benchmarking and performance measurement. Performance measures were developed to determine the success of each KLE by generating quantitative data from qualitative information. The development of a performance measurement-based assessment system promotes continuity and meaningful information to shape future engagements.

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How to Cite
Burke, J., & Connell, T. (2021). PACOM Key Leader Engagement Process. Industrial and Systems Engineering Review, 8(1), 37-42.


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